Frequently Asked Questions
Please allow 2-3 business days for us to process your order. All sale orders might take longer processing days. We promptly ship the order once it is processed and you will receive a tracking number. All orders are shipped from New York and we cannot be responsible for delays because of shipping carrier issues. Standard shipping (2-3 days) and Overnight shipping (Only for in stock items). International shipping (7-10 business days).
All sales are final and there are no refunds. Exchanges can be made within 3 days with original package and sales receipt. Once your order has been received you will receive a confirmation and tracking number for the exchanged order. We are not responsible for any shipping fees associated with you returning the order to be exchanged. We cannot exchange any hair that has been altered or installed. We suggest you examine hair to determine if you are satisfied with hair before taking any packaging from it.
- Brazilian hair tends to be softer and less silky in texture and curls will not loosen or drop but maintain their form. Works the best with relaxed hair.
- Peruvian hair is slightly thicker and silkier in texture. It holds curls for very long and the straight textures tend to curl beautifully with a good curling iron. It also blends well with relaxed hair textures.
- Malaysian hair is coarser and more silky in texture and it also blends well with relaxed hair textures.
It really depends on the look you are going for. For the average full head weave you will need at least (2-3 bundles) of hair. Longer and fuller styles typically require more hair. We recommend (3 bundles) for a full head of weave, and (4 bundles) if you want it extra full. People working with hair 22 inches or longer should consider purchasing anywhere from 3 to 4 bundles as the width of these tend to be shorter due to their length. Many of our customers purchase different lengths for natural layering.
Yes , all hair is virgin and can be dyed or bleached. It must be treated with care as you will treat your real hair. Keep in mind hair is no longer virgin as it has been chemically processed because of the bleach. You can wash, blow dry and flat-ironed or curled hair as you will treat your own hair.
The hair should be able to last at least one year with proper treatment and care. Constant heat and improper care will decrease the lifespan of it. Each bundle comes in the natural color brown- black not jet black. All images on our site are ours and show the exact color and texture of hair. You could email any other questions and concerns using the form on the contact page. Thank you for shopping with us!